호텔기업의 지식경영활동이 지식경영성과에 미치는 영향

초록

In today’s knowledge-based society, knowledge makes major contributions to the generation of individual’s value added through creation, spread, distribution, and utilization and serves as one of the principal sources of national competitivity. But hotel corporations whose dependence on their organizational members have neglected the importance of knowledge management activities. The ultimate goal of hotel corporations is to maintain their existence by securing competitive advantages over their competitors. In order to secure competitive advantages, they need to shed off the conventional paradigm of company management, which increasingly grows weaker as the industrial society turns into a knowledge-based one, and make effective use of knowledge, which is the core source of their wealth and competitivity, in their management. Thus this study set out to identify factors of knowledge management activity to result in great management performance to hotel corporations. It also aimed to suggest specific action plans for them to do knowledge management efficiently based on the results.

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