미팅 테크놀로지 적용과정에서 형성된 관계자본과 관계학습이 지적자본 창출능력에 미치는 영향

초록

Purpose –This study aims to evaluate the impact of relational capital and relationship learning on the process of implementing meeting technology and its effect on intellectual capital. Design, data, and methodology –An online survey was conducted on domestic convention organizers and planners who have utilized meeting technology for technical cooperation within the past two years. The data was collected from April 13 to May 20, 2022, and 110 valid responses were analyzed using structural equation modeling. Result –The study confirmed that relational capital has a positive effect on relationship learning. Furthermore, both relational capital and relationship learning were found to have a positive effect on the ability of organizational members to create intellectual capital. Conclusions –The study findings suggest that the relationship between relational capital and relationship learning can significantly impact the contemporary convention industry, which is increasingly utilizing meeting technology. The study also proposes how intellectual capital can be constructed and accumulated in the convention industry, which heavily relies on human services and rapid acquisition of new technologies.

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