미국형과 일본형 TQM간의 비교를 통한 한국형 TQM에 관한 모색

초록

Many companies of the world have applied the TQM, which was originated from Japanese management style, to increase their competitiveness. It is not so easy to implement successfully the management practices originated from the foreign countries, which are usually mixed with specific cultures and management systems of their own. Some American companies created some best practices such as 6 sigma approach for applying TQM by creative benchmarking. This paper presents some issues for creative benchmarking for Korean companies through the analysis of the creative benchmarking processes of the successful American companies.

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