The Effects of Shift Work and Emotional Labor on the Job Stress and Burnout of Resort Employees

초록

Burnout is a serious problem which thwart their professionalism and effectiveness of the service they provide in the workplace. This study aims to analyze the negative effects of shift work and emotional labor on job stress and burnout of resort employees. This study analyzed 1,198 H resort employees by a structured survey. The results of this study has showed that the level of emotional labor, job stress and burnout of resort employees were a higher than medium. Particularly, emotional labor was much higher than medium. Emotional labor has a significant effect on job stress and burnout. Third shift work has a significant effect on burnout, but doesn’t have effect on job stress significantly. The managers of resort need to monitor and evaluate emotional labor of employees in order to decrease job stress and burnout and increase job satisfaction by implementing emotional labor and shift work strategies. This study discussed implications for shift work and emotional labor strategies on the results.

키워드