직장 내 괴롭힘이 사회복지시설 종사자의 우울과 이직의사에 미치는 영향 및 소진의 조절효과

초록

This study examined the effects of workplace bullying on depression and turnover intention among social welfare facility workers, and verified the moderating effect of burnout. Data from the 2024 Survey on the Working Environment and Safety of Social Welfare Facility Workers in Gangwon Special Self-Governing Provincewere analyzed. After controlling for socio- demographic characteristics, statistical analysis was conducted using PROCESS Macro Model 1. The results indicated that, first, workplace bullying did not have a significant direct effect on depression; however, its aggravating effect on depression was significantly intensified as the level of burnout increased, demonstrating an amplifying effect. Second, regarding turnover intention, both workplace bullying and burnout showed significant positive(+) main effects, but their interaction term was significantly negative(-). This indicates a buffering effect, where the impact of bullying on turnover intention weakened as burnout increased. Consequently, burnout was empirically identified as a dual moderator, acting as an amplifier on the path to depression and as a buffer on the path to turnover intention. These findings suggest that workplace bullying in social work settings should be approached as an organizational factor rather than a mere interpersonal conflict. Furthermore, this study holds significance in providing foundational data for developing Social Welfare Facility Worker protection and retention strategies.

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