고용형태에 따른 공감, 직무태도 및 직장애착 간의 구조적 관계 - 서비스업을 중심으로 -

초록

This study aims to identify the relationship among empathy, job attitude, and workplace attachment in the organization, focusing on small and medium-sized enterprises focusing on service operation management, and to identify the moderating effect of the employment type of full-time and part-time workers on the relationship between empathy and job attitude. Ultimately, it is intended to help to understand the semantic interpretation of empathy and the process of the way in the organization, to establish productive and efficient employment relations and to internalize the value of organizational culture in the dimension of human resource management. A total of 187 samples were used for analysis. As a result of analysis, cognitive empathy had a significant effect on job satisfaction and commitment. And emotional empathy had a significant effect only on job satisfaction. Job satisfaction and job commitment had a significant positive effect on job attachment. In addition, as a result of analyzing the moderating effect of employment type through the sameness test, there was a significant difference.

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