고객요구사항과 품질기능전개를 이용한 고객지향적 상품 설계- 러닝키퍼의 상품개선을 중심으로 -

초록

This paper describes a process to access voice of customer (VoC) and improve quality of the product so that customers feel satisfaction by using the products. The authors were involved in a case study project in a Company, Menipuni. The company is undergoing some design change and implementing a product quality improvement project. To assist decision-making on both redesign and quality improvement of the products, we underlook an application of methodologies, quality function deployment (QFD) and Analytic Hierarchy Process (AHP).

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