골프장 경기보조원의 직무 스트레스 요인 탐색과 대처 방안

초록

Two hundred and five caddies who worked at golf resorts in Kyung-gi and Kangwon Provinces participated in research to find the primary causes of caddies' stress and the ways to manage the instigating factors. The research was conducted through a qualitative study by a open-ended questionnaire. Results from the questionnaire showing stress reasons and ways to manage them systematically collected and inductively analyzed. Twenty four reasons were found and classified into six different categories including: “game dely”, 8 factors, “miscommunication” 2 factors, “sexual conduct” 4 factors, “ignoring game rules” 4 factors, “poor working circumstances” 5 factors, and “3 factors” which were unclassified. By detailed classification, the rate of “Game progressing delay” was 48.8% which is the highest rate of this research. This is followed by “miscommunication” 19.9%. By division of the data, stress factors which the game assistants get presented 39.5% at “Disgraceful acting and words towards assistants”, 25.4% at “Sexual joking”, 24.9% at “Waste time betting money”, and 20.0% at “Players frustration”. The results of the ways to manage the stress factors divided by Crocker(1992) showed that caddies face stress factors such as “Delay progressing games” and “Ignoring game rules” positively, however, they deal with “Miscommucation” and “Sexual joking” passively and avoid facing the factors.

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