토지정보시스템 품질요인이 직무성과에 미치는 영향

초록

1. CONTENTS (1) RESEARCH OBJECTIVES There have been numerous researches on establishment of the Information System, which have made significant contribution to advancement and stabilization of the system. However, there is no research on user's aspect of job performance measurement after the establishment of the system in public sector. The study analyzes the affects of the quality factors of Land Information System on user's aspect of work performance, and attempts to suggest efficient management and a promotion plan for the system use in the future. (2) RESEARCH METHOD The research includes literature review and questionnaire method. It applies the success models and the measurement factors that are suggested in the recent studies related to the quality factor of the information system. In order to assess the validity and the reliability of the variables the research has conducted an analysis of the preliminary data through factor analysis, reliability analysis, and correlation analysis, and applied a multiple regression analysis to examine and verify the relationship among the variables. (3) RESEARCH RESULTS The quality factors of Land Information System, i.e. the system quality, the information quality, and the service quality, the user satisfaction has showed different results. The system quality and the service quality have influenced on the user satisfaction, while the information quality has not. The user satisfaction and the utilization of the system have influenced on work performance. 2. RESULTS Several implications can be learned from this research. First, it is necessary to actively collect and reflect the requirements from the front-line user group such as Help Desk, when carrying out an establishment or an advancement project in the future. Second, for the information quality it is regarded as important that the accurate registration of the related information including intellectual information. Thus, workload must be correctly identified at national level, and efforts for a quick readjustment should be made. Also, the registration items of preliminary information needs to be diversified so that more information can be utilized for work performance. Third, for the service quality, at present, development agencies run by the government must start supporting service activity through an active opinion collection and an on-the-spot monitoring for the purpose of a groundbreaking improvement of user's work environment and public services, rather than limiting their job to simple support such as correction of program errors and the like.

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