항공보안검색요원의 교대근무유형과 경력에 따른 주관적 업무부하와 수행

초록

The study examined the effects of shift pattern and expertise on perceived workload and performance for aviation security screeners. 18 security screeners participated in this study, in which data were analyzed by dividing them into two groups (experts vs. less-experts). We measured their perceived workloads and performances (i.e., reading time through X-ray) as a function of shift pattern and time condition. As a result, highly experienced screeners (experts) showed high workload during the morning shift, while lowly experienced screeners (less-experts) reported high workload during the full-day and the afternoon shifts. In addition, less-experts took a longer time to inspect the baggage when they worked for the full-day and the afternoon shifts. Particularly, in the last time slot of the full-dat shift, expert screeners had a high workload, while both groups showed a high-level of workload at around 17:30 in the afternoon shift.

키워드