리조트 기업 식음료 조직구성원의 셀프리더십과 LMX가 조직시민행동에 미치는 영향

초록

This study examines the effect of resort F&B employees' self-leadership and leader-member exchange (LMX) on organizational citizenship behavior (OCB). A total of 389 usable responses were collected from fourteen resorts from June 1 through July 25, 2014. The collected data were then analyzed using SPSS 18.0 and AMOS 18.0 program. The data analysis generated several major findings. First, resort F&B employees' self-leadership had a significant effect on LMX, with constructive thinking factor of self-leadership exerting the largest influence on LMX. Second, the sub-factors of LMX had partially significant effects on OCB. Lastly, resort F&B employees' self-leadership had a partially significant effect on OCB. This result shows the importance of self-leadership, whose quality improvement leads to an improvement in the quality of OCB. The major findings of this empirical research present suggestions and implications to the industry professionals in the area of human resources management in the resort industry.

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