조정을 통한 공공갈등해결의 영향요인:한탄강댐과 국립서울병원 사례 비교분석

초록

The purpose of this study is to explore the factors which influence successful mediation of public policy related conflicts by comparing two contrasting cases; Hantangang Dam Project and the National Mental Hospital. According to the analysis results, in the case of the Hantangang Dam Project, mediators are considered to have had an intermediate or high level of influence. However, attempts to reach consensus were not successful due to the low levels of autonomy and stakeholder representation, and communication failures. On the other hand, the National Mental Hospital was able to overcome limitations in the process of adjustment. Despite some problems regarding stakeholder representation and the professionalism of the mediator, the effectiveness of other factors remained high, so efforts to reach an agreement were successful. Based on comparative analysis of the cases, the following points should be noted for successful mediation and resolution of public conflicts. First, consensus building is likely to be difficult when the autonomy and representativeness of the stakeholders is neglected. Second, the impartiality of the mediator is a top priority in the resolution of policy related conflicts. Third, it is important to ensure the impartiality of experts consulted in the mediation process. Fourth, it is advantageous for the negotiation of value conflicts to run parallel with a deliberative consensus-building approach. Lastly, the intervention of third parties like politicians or non-governmental organizations is useful when they take on the role of neutral mediators rather than stakeholders.

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