외식산업 종사원의 직무 스트레스가 이직의도에 미치는 영향

초록

Foodservice industries heavily depend on human resource and human service. Employee's turnover intention can affect negatively service quality and organizational efficiency. This paper's purpose is to identify the impacts of job stress on the turnover intention in foodservice industry. Job stress factors can be classified role conflict, job ambiguity, plan ambiguity, perceived dissimilarity. Prepared questionnaires were distributed to 300 sample employees working in foodservice industry. Among 300 questionnaires, 279 respondence were collected. The results of this study are as follows. First, it was found that employees' turnover intention was affected by role conflict, plan ambiguity, perceived dissimilarity. Secondly, it was found that turnover intention was not affected by job ambiguity. It is suggestive that operation aim of planned ahead is necessary. So to reduce the turnover intention of foodservice industry employees, superiors are need to direct consistent works. Thirdly, turnover intention was affected greatly by perceived dissimilarity among the job stress factors. It is suggestive that opinion's similarity between firm, superior and employee is very important. Therefore to reduce the turnover intention it is necessary to activate internal communication.

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