Antecedents of Employee Stress at Quick Service Restaurant

초록

Stress is essential element in the domain of human resource management. It is imperative to investigate the characteristics of stress in the quick service restaurant because quick service restaurant is labor intensive. Hence, the purpose of this study is to examine the antecedents of stress in the quick service restaurant domain. In order to achieve the research purpose, this research adopted survey as main instrument. For the data collection, this research used Amazon Mechanical Turk. The period of data collection is early April. The number of observation is 416. This research used statistical tools (e.g., frequency analysis, reliability analysis, exploratory factor analysis, correlation matrix, simple regression, and multiple regression analysis) to analyze the data. As the explanatory elements for stress, this research employed conflict, safety, work load, and self-efficacy. Regarding the results, conflict is positively associated with stress. However, the results revealed non-significant association between stress and safety. In addition, this research found that workload positively affects the stress. Lastly, this study presents the U-shape curve linear association between stress and self-efficacy. It indicates that adequate level of self-efficacy is essential to minimize the stress level of quick service restaurant employees.

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