관광·환대산업에서의 워라밸(Work-Life-Balance) 활성화 방안: IPA를 바탕으로

초록

Purpose –The main purpose of this research was to investigate the important factors which affect employees' Work-Life-Balance(WLB) in tourism and hospitality industry, and to figure out the advanced WLB strategies for their better WLB. Design, data, and methodology –For data collection, the study adopted the online survey web-site(SurveyMonkey) and total 449 samples were gathered. To identify and evaluate WLB factors, IPA was conducted with SPSS statistical package program. Result –Among work related factors, 12 factors such as workplace atmosphere, job security and protection system for employees were categorized into the quadrant Ⅰ(Keep up the good work), while 6 factors such as wage system, promotion system and job stress were categorized into the quadrant Ⅱ(Concentrate here). Also, among life related factors, 8 factors such as life satisfaction, relationship with family members and psychological stability were categorized into the quadrant, while 7 factors such as balanced life rhythm, personal financial conditions and future stability were categorized into the quadrant Ⅱ. Conclusions –Based on the results, implications of these finding are discussed.

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