MZ세대 서비스종사자의 조직공정성 지각이 조직몰입및이직의도에 미치는 영향: 일과 삶의 균형의 조절효과를 중심으로

초록

The study aims to identify the relationship among perceived organizational justice, organizational commitment, and turnover intention among MZ generation service employees, as well as moderating effect of work-Life-Balance. To achieve the purpose of the study, a questionnaire survey was performed on August 1-26, 2022. In total, 232 questionnaire responses were collected. As a result, the reliability and validity of this research model were proved and four hypotheses were verified as statistically significant paths. First, organizational justice had a positive effect on the organizational commitment. Second, the paths (organizational justice ⟶ turnover intention, organizational commitment ⟶ turnover intention) presented negative influence relationships. Third, work-life-balance moderated the relationship between organizational justice and turnover intention. Based on the findings, the results can be utilized to alleviate conflicts between generations within the organization and to establish strategies that can improve organizational justice and performance.

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