강원랜드 카지노 딜러의 셀프리더십을 통한 정서적 몰입 및 직무성과에 관한 연구

초록

In a rapidly changing environment, casino companies are meeting various needs that customers’ wants and seeking ways to improve service quality and corporate competitiveness to provide differentiated services from other companies. This study is meaningful in that it has verified the impact of casino dealers' self leadership on their job performance. As the main results of the study, first, all three sub-factors of self- leadership (behavioral-oriented strategies, natural compensation strategies, and constructive thinking strategies) showed significant results in affective commitment. Second, affective commitment showed a statistically significant impact on job performance. Third, in the relationship between self- leadership and affective commitment, the culture of error management has been shown to have a partial control role. Based on the research results above, this study suggested implications for strategic human resource management for discriminatory and professional casino dealers. In addition, it presented ways to utilize self- leadership that can meet the goal of the company and explained the importance of forming a error management culture for innovative changes.

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