호텔기업의 ICT 도입에 따른 4차 산업혁명 맞춤형 인재양성 교육프로그램 개발에 관한 연구

초록

This study aims to establish the purpose and direction of ICT-related education programs in preparation for the demand of manpower in the job of each part according to the application of ICT in the hotel industry, and to suggest future job utilization plans by suggesting a program verified through the FGI (Focus Group Interview). Specifically, this study will verify the appropriateness of job and technology level that needs ICT introduction in the hotel industry and establish the utilization system to provide the necessary policy support and help reduce mismatch of future hotel industry manpower. As a result of the demand survey and FGI in this study, it was shown that the technology and capability that hotel companies need first was the understanding of S/W related to big data and the utilization of database. Also, as innovative service of hotel company is expanding into the IoT, education and training are needed. Lastly, the educational program(plan) in this study is only basic education and training for the fourth revolution, but in the field, it is necessary to develop the deepening process that can be selectively used according to position, occupation, department and can train ICT experts in personnel, technology, and computer field.

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