커피전문점 브랜드의 연예인 광고모델 적합도, 기업 · 고객관계품질, 브랜드 충성도 간의 구조적 관계 고찰

초록

Purpose: This study was to identify the structural relationships among suitability of entertainer advertising model, relationship quality and brand loyalty in coffee shop. Methods: This study collected data from those who visited two reputed franchised coffee shops. A variety of statistical methods were used; descriptive analysis, exploratory factor analysis, confirmatory factor analysis and structural equation modelling analysis. Results: The research results from this study are as follows: First, only credibility factor has a positive impact on relationship quality; second credibility and expertness factors positively influence brand loyalty; and third, there is a positive relationship between relationship quality and brand loyalty. Conclusion: The results of this research are useful for identifying the role of advertising models’s suitability in estimating relationship quality and brand loyalty and strategie s for strengthening brand loyalty for coffee shops.

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