협력적 커뮤니케이션과 팀 성과간의 구조적 관계에 관한 연구: 호텔 부서·팀의 운영유효성 검증

초록

Companies are trying to draw innovation through voluntary participation and creativity of members through horizontal communication for securing competitive advantage and efficient management and control of resources. This study sets cooperative communication between departments in the organization as a standard variable of team performance, and composed creative self-efficacy and group efficacy as parameters for psychological/behavioral acceptance process of organizational members. The results of this study are as follows: First, cooperative communication is a prerequisite variable that has a positive effect on creative self-efficacy and group efficacy of members. Second, it was confirmed that creative self-efficacy is a major variable for predicting group efficacy and team performance. Third, group efficacy had a mediating effect between individual creative self-efficacy and team performance. Through cooperative communication, creative democracy in the organization should be realized, managed and monitored in terms of strategic human resource development (SHRD).

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